This module implements Knowledge Centered Service (KCS) principles within Drupal, managing content through defined workflows and providing tools for process adherence and competency tracking. It aims to streamline knowledge management for support and service teams.
The Knowledge module implements Knowledge-Centered Success (KCS®) in Drupal. It records the Solve Loop practices a support organization runs in the product: reuse an article on an incident, coach the article against the content standard, review whether the process was followed, and track a person's proficiency.
Entities
- Link — Track Reuse. A link connects an incident to the article that was created, reused, or cited.
- Content Standard Checklist — six coaching checks on an article (Complete, Content Clear, Unique, Title, Metadata, Hyperlinks). The listing shows checks met, not a grade.
- Process Alignment — a review sample of whether linking practices were followed on an incident.
- Proficiency — progress through Candidate, Contributor, and Publisher, with coach and leader assignment.
Development
If you haven't already, install Docker and DDEV.
git clone [email protected]:project/knowledge.git cd knowledge ddev config --project-type=drupal --docroot=web --php-version=8.4 --corepack-enable --project-name=knowledge ddev add-on get ddev/ddev-drupal-contrib ddev add-on get ddev/ddev-selenium-standalone-chrome ddev start ddev poser ddev symlink-project ddev drush site:install -y ddev drush pm:install knowledge -y ddev drush config:export -y ddev drush user:login
Versions
- 2.0.x is for Knowledge-Centered Success (Drupal 11.1+ and 12).
- 8.x-1.x is for Knowledge-Centered Service.
KCS® is a service mark of the Consortium for Service Innovation™.
Ask your assistant about Knowledge
Check compatibility with your Drupal and PHP version, maintenance and security coverage, from current release data. How it works
Depends on
Dependencies of the latest stable release
- Autocomplete Entity ID
- Knowledge knowledge_field
- Search API
- Token
- content_moderation Drupal core
- field Drupal core
- options Drupal core
- text Drupal core
Required by
1 tracked project depends on this one
- Knowledge 2 sites