salesforce_mfw
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Security covered
The Salesforce MFW module integrates Salesforce's message for web functionality into your Drupal site by currently providing preChat API configuration via a custom Block and exposing the chat client to your user. This module allows end-users to configure custom fields and exposes a global Javascript object to alter the fields before passing off to the client.
Features
- Integrates Salesforce's messaging for web functionality into Drupal.
- Configurable pre-chat fields, both visible and hidden.
- Language support and customizable chat configurations.
- Allows dynamic field values through local storage and cookies.
- Event dispatch for third-party JavaScript to override chat configurations.
Use Cases:
- Organizations wanting to offer real-time customer support directly on their Drupal site.
- Websites needing customizable and dynamic chat interactions based on user data.
- Businesses requiring multilingual support for their chat interface.
Post-Installation
Configuration Process:
- Add a salesforce mfw block to your site
- Enter your Salesforce organization ID, config name, site URL, snippet config URL, utility bootstrap URL, and preferred language.
- Set Allowed Paths: (Define the paths where the chat should be available, using wildcard *.)
- Add visible and hidden pre-chat fields, setting default values and user-editable options.
- Save the settings to apply them to your site.
Additional Requirements
This module requires a Salesforce account with the necessary information and tier of service to provide the messaging for web functionality.