Freshchat

This works with Freshchat (https://freshchat.com)

Current functionality

The basic functionality at the moment allows for the simple integration of the Freshchat plugin.
Hoping to have the same available functionality with this that will becoming available with Freshchat.

Getting started

Once this module has been downloaded go to /admin/config/services/freshchat
and add your unique key that is given to you inside your Freshchat Web plugin settings on Freshchat. Once you save it, thats it! You now have Freshchat running successfully.

Compatibility

This is currently available for both Drupal 7 & 8.

Basic information about Freshchat

Speak to all your site visitors and users to increase sales, collect feedback and provide support.

Modern messaging software that your sales and customer engagement teams will love.

1.Not your typical bot. Meet your new sales sidekick.

Engage proactively with those who matter with contextual and timely messages. Let the bot kick in to capture leads, validate and qualify responses, and auto-upload them into your CRM. Customize bot messages to set the right expectations.

2.Get all the context you need to sell smarter

With events timeline, user information, and social profiles, know who you’re talking to and what they are up to. Bring in information from external tools like CRM or order management systems for more context.

3.Reduce churn, increase adoption

Talk to your users before it’s too late. Set up in-app campaigns to onboard and educate new users, or retain and re-engage lapsing customers. Send announcements, get feedback, and share product best practices right inside the product to close the loop effectively and maximize impact.