Comm100 Live Chat
This module integrates Comm100 Live Chat, a platform for real-time text, audio, and video chat with customers, into your Drupal website. It allows for easy setup and provides features like visitor information, chat tools, customizable elements, and integration with other services.
Comm100 Live Chat is a real-time live chat solution that allows businesses to connect with their customers through text, audio and video chat as well as guide their in-store experience using co-browsing. Comm100 Live Chat is part of the Comm100 platform which also includes AI chatbots, built-in knowledge management, and omnichannel tools for managing email, social media, and SMS channels.
Comm100 now offers FREE live chat with unlimited agents and chats.
The module is designed to make the installation of Comm100 Live Chat onto a Drupal based website much easier. Install the module and within a few clicks, you are ready to chat online with your website visitors. The whole setup process can be done in several minutes and right from the Drupal admin panel.
Key Features of Comm100 Live Chat
- Real-time visitor information, including GEO info, source, navigation path, stay time, etc.
- Efficient online chat tools, such as canned responses, typing indicator, file transfer, etc.
- Fully customizable chat buttons and windows
- Rule-based auto chat invitation
- Inter-operator chat and transfer
- Chat performance reports and analysis
- Mobile friendly iPhone app and Android app
- Integration with Comm100 Ticket, a support ticket system
- Integration with third-party applications such as Salesforce
Requirements
To utilize the module, you will need to have an active Comm100 Live Chat account. Comm100 Live Chat is a paid product (Pricing & Plans), yet there is an option for you to create a free trial account during the setup of the module and you have 15 days to try it out for free before making the decision.
Known Problems
The module may have some display issues in IE6.
Tutorials
Installation Guide
Feature List
Product FAQ
White Paper
Operator Login
To log into the web version of Comm100 Live Chat, click here.
To download Desktop Application or mobile apps, click here.
Support
To have a live chat with us, click here.
Phone: 1-877-305-0464 (Toll-Free), 1-778-785-0464
Email: [email protected], [email protected]
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